Coming SoonOn the roadmap: AI product photography — studio & on-model shots from your phone. Book a demo to see what ships today
Communications · Coming soon

Every customer conversation in one place.

For retailers and wholesalers who run on quick, personal messages.

Coming soon: drop the standalone texting tool. An AI chatbot on your website, two-way texting with customers, automated review requests, text-to-pay invoices, and bulk messaging — all planned to be built into JewelOps, with no $400/mo add-on required.

Roadmap
Replaces ~$400/mo texting tool
Two-Way
Customer Texting · coming soon
AI Chatbot
24/7 Website · coming soon
Auto
Review Requests · coming soon
Shared Inbox

One inbox for every conversation. Text, web chat, and notes.

On the roadmap: customers will text your store number and the message will route to their assigned rep — a normal text conversation, no apps or portals. Every text, email, web chat, and call note will live in one thread per customer, so any rep can see the full history. Hand off active conversations when a rep is out with context preserved, and curate pieces into a shareable link the customer can browse.

Two-way texting · unified thread · handoffs · catalog links
Coming soon · Shared inbox
O
Olivia Reed
TextWebEmail
Maria
via textIs the emerald pendant still available?
It is — here are three you'd love:
Bat Pendant
$1,950
Diamond Necklace
$2,400
Eternity Band
$3,200
Curated for OliviaView & check out →
Coming soon — text, web chat, email & call notes in one thread any rep can pick up
Always On

AI that covers you around the clock. Closed never means missed.

On the roadmap: a chatbot on your website that answers questions, captures leads, and routes to the right rep 24/7. After hours, AI handles the conversation, books appointments, and captures contact info so leads don't wait until Monday. Miss a call? JewelOps will fire a text within seconds — “Sorry we missed you, how can we help?” — turning missed calls into live conversations.

Website chatbot · after-hours AI · missed-call auto-text
Coming soon · After-hours AI
Website chat
11:42 PMPreview
Do you do custom engagement rings?
We do. I can book you a design consult — does Saturday at 2 work?
Perfect.
✓ Booked with Maria · Sat 2:00 PM. Lead saved to your CRM.
Coming soon — miss a call instead? JewelOps will auto-text back within seconds
Conversion

Texts that actually close. From first reply to paid.

Coming soon: send a payment link by text and the customer taps to pay a deposit, layaway installment, or repair balance — no “I'll come back.” Fire a promotion to your whole list or a segment, request a Google review timed just right, and track response time per rep — because the first jeweler to reply wins the sale.

Text-to-pay · bulk campaigns · review requests · speed-to-lead
Coming soon · Text-to-pay
Here's your layaway link — installment 2 of 4:
Layaway · 2 of 4
$450.00
J
Pay $450.00
Coming soon · projected
98%
open rate
4 min
avg reply
Auto
review ask
Everything else built in

The details that keep you connected.

Repair Status Notifications

Coming soon: auto-text customers as a repair moves stages — “in polishing,” “ready for pickup.” No phone calls, no voicemails.

Back-in-Stock Alerts

Coming soon: when a piece a customer wanted comes back from memo, they get a text automatically — first to know, first to buy.

VoIP Integration

On the roadmap: connect RingCentral, Aloware, or your existing phone system so calls log to customer profiles automatically, with missed-call auto-text.

Logged to every customer profileComing soon: auto-transcribed calls and every conversation thread on the CRM record your reps own.The engine behind clientelingComing soon: wishlists, occasion reminders, and timed outreach designed to ride on this layer.

See JewelOps in action

Book a live demo with our team. 30 minutes, no pressure, tailored to your store.

Book a live demo