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Legal

Terms of Service

Effective September 28, 2026

These Terms of Service (the “Terms”) govern access to and use of the JewelOps platform, including the web application, the Control Center, and any related services (together, the “Service”) provided by JewelOps (“JewelOps”, “we”, “us”). By creating an account, starting a subscription, or using the Service, you agree to these Terms on behalf of the business you represent (“Customer”, “you”).

1. The Service

JewelOps is business software for jewelry retailers, wholesalers and manufacturers: inventory, point of sale, repairs, memos, customer records and related tools. We may improve, add or retire features over time. Features described as “coming soon” or “in development” on our website are not part of the Service until released.

2. Accounts and access

  • You must provide accurate business and contact information and keep it current.
  • You are responsible for the people you invite to your workspace, the roles you give them, and all activity under your accounts.
  • Keep passwords and two-factor devices confidential; tell us promptly at support@getjewelops.com if you suspect unauthorised access.

3. Subscriptions, fees and trials

  • Paid plans are billed in advance on a monthly or annual basis at the price shown at checkout, plus applicable taxes.
  • Trials convert to paid plans only when you choose a plan; we may suspend access when a trial ends or an invoice is past due.
  • Fees are non-refundable except where required by law or stated in writing by us. You may cancel at any time; access continues to the end of the paid period.
  • Module prices may change with at least 30 days’ notice before they apply to your next renewal.

4. Your data

  • You own the business data you enter into the Service (inventory, customers, sales, documents). You grant us the rights needed to host, process, back up and display it in order to provide the Service.
  • You are responsible for the lawfulness of the data you upload, including customer personal information, and for obtaining any consents required.
  • You can export your data at any time; after a subscription ends we retain it for a reasonable period so it can be reactivated or exported, then delete it. See the Privacy Policy.

5. Acceptable use

You agree not to misuse the Service: no unlawful activity, no attempts to gain unauthorised access to other customers’ data or to our systems, no reselling of the Service, and no use that interferes with its operation. We may suspend accounts that violate these Terms and will tell you why where the law allows.

6. Third-party services

The Service relies on third-party providers for hosting, payments, email and similar functions. Their availability is outside our control, and their terms apply to your use of their services (for example, card processing through our payments provider).

7. Availability and support

We work to keep the Service available and back up customer data regularly, but we do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Support is available by email during business hours.

8. Intellectual property

The Service, its software and its branding belong to JewelOps and its licensors. These Terms do not transfer any ownership to you beyond the right to use the Service during your subscription.

9. Warranties and liability

The Service is provided “as is”. To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental or consequential loss, including lost profits or lost data, and our total liability under these Terms is limited to the fees you paid us in the twelve months before the claim.

10. Termination

Either party may end the subscription at the end of the current billing period. We may terminate immediately for a material breach that is not cured within 14 days of notice, or for non-payment.

11. Changes to these Terms

We may update these Terms. Material changes take effect 30 days after we post them here and notify account owners by email; continued use after that date means you accept the updated Terms.

12. Contact

Questions about these Terms: support@getjewelops.com.